Shipping Policy

Last updated: [2026/02/03]

At Garzen Home, we aim to deliver quality home décor and handcrafted products to our customers as efficiently and safely as possible. Please read our Shipping Policy carefully before placing an order.

Order Processing Time

All orders are processed within 2–5 business days after payment confirmation. Processing time includes order verification, quality checks, and packaging. Orders are not shipped or delivered on weekends or public holidays.

In case of high order volume or unforeseen circumstances, processing times may be slightly delayed. Customers will be notified if there is a significant delay.

Shipping Locations

Garzen Home currently ships to the UAE and selected international locations. Availability of shipping may vary depending on the destination.

If your location is not supported at checkout, please contact us before placing an order.

Shipping Rates

Shipping charges are calculated at checkout based on:

- Delivery location

- Product size and weight

- Selected shipping method

Shipping fees are non-refundable unless the order is canceled by Garzen Home.

Estimated Delivery Time

Estimated delivery times vary depending on location and courier service:

- UAE: 3–7 business days

- International: 7–21 business days

Delivery timelines are estimates only and may be affected by customs clearance, courier delays, weather conditions, or other factors beyond our control.

Customs, Duties & Taxes

For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. Garzen Home is not responsible for delays or charges caused by customs authorities.

Order Tracking

Once your order has been shipped, you will receive a confirmation email with tracking information (if available). Tracking updates may take up to 24 hours to appear.

Incorrect Address & Failed Delivery

Please ensure that all shipping details are accurate at checkout. Garzen Home is not responsible for orders delayed, returned, or lost due to incorrect or incomplete addresses provided by the customer.

If an order is returned to us due to failed delivery, additional shipping charges may apply for re-delivery.

Damaged or Lost Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery with clear photos and order details. We will review the issue and assist according to our policies.

Shipping Delays

Garzen Home is not liable for shipping delays caused by courier services, customs processing, natural events, or other circumstances beyond our control. However, we will do our best to support you in tracking and resolving delivery issues.

For any shipping-related questions, please contact us at:

Email: info@garzenhome.com

Website: www.garzenhome.com