Refund Policy

The explanations and information provided on this page are general guidelines and do not constitute legal advice. Garzen Home makes every effort to ensure this Refund Policy is clear, fair, and compliant with applicable consumer protection laws. Since legal requirements may vary by location, we recommend consulting a legal professional to ensure full compliance with local regulations.

At Garzen Home, every product is thoughtfully crafted using high-quality wool and felt materials. We take pride in delivering handmade pieces that combine comfort, durability, and timeless design.

If you are not completely satisfied with your purchase, we offer a return and refund policy under the conditions outlined below. By placing an order on our website, you agree to the terms of this Refund Policy.
 

Eligibility for Returns & Refunds

We accept returns within 30 days of the delivery date, provided that:

The item is unused, unworn, and in the same condition as received
The item is returned in its original packaging
The product is not damaged, altered, or soiled
Proof of purchase is provided

Once your return is received and inspected, we will notify you regarding the approval or rejection of your refund.
 

Non-Returnable Items

Due to the nature of handmade and customized products, the following items are not eligible for return or refund:

Custom-made or personalized items
Products purchased as part of clearance or final sale
Items damaged due to misuse, improper care, or normal wear and tear

Please review product descriptions carefully before placing an order.
 

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery. Include clear photos of the item and packaging so we can assess the issue.

Once verified, we will offer either:
A replacement at no additional cost, or
A full refund, depending on product availability
 

Return Shipping

Customers are responsible for return shipping costs unless the return is due to a defect or error on our part.

We recommend using a trackable shipping service, as Garzen Home is not responsible for items lost during return transit.
 

Refund Processing

Approved refunds will be issued to the original payment method within 5–10 business days after the returned item is received and inspected. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable.
 

Cancellations

Orders may be canceled within 24 hours of placement, provided they have not yet been shipped. Once an order has been dispatched, cancellations are no longer possible, and the order will fall under the return policy instead.
 

Customs, Duties & Taxes

International orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer and are non-refundable.

Garzen Home reserves the right to update or modify this Refund Policy at any time. Any changes will take effect immediately upon being published on this page.